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ShirtChamp.com Help Desk

Pricing Mixing sizes and mixing colors Is there a minimum order? What about sales tax? I'm not a merchant can I still order? Any additional discounts? Shipping When will my order arrive? Where do we ship from? Which shipper do you use? How can I track my order? Can I pickup my order Do you ship COD?

Ordering  Telephone orders Fax orders Change or cancel an open order Payment options Can I pay by credit card? Can I pay by check? Can I make a purchase order? Returns and Exchanges Can I return an item? Can I exchange an item?

Privacy notice  Do we share info Do we sell info Definitions Glossary General disclaimer Quality of Shirts Are they 1st quality? Are you the manufacturer? Custom orders?

Pricing  No Minimum orders. BUT Additional $10 Handling Fee for orders less than $75 All orders less than $75 total in merchandise(excludes shipping costs) will incur an additional $10 handling fee. We are a Wholesale distributor of shirts. Small orders drive up our labor and packaging costs. We are able to keep our prices lower than our competition by catering to our wholesale customers. Most wholesale customers will easily spend over $75 per order and this fee will not appear on their invoice. If this fee is a problem please do not order from our website and please visit one of our competitors who may cater their business towards the retail customers. Pricing for each item is listed on the items page. You can mix colors and sizing any way you want. Whites are always cheaper than the colors. Sizes XXL and XXXL are usually more expensive than the regular sizes. We are a Wholesale Distributor, you are already receiving our lowest discounts offered on the products. If you need to place an order over $2500 please request a quote. Prices are subject to change without notice.   Quality  All our shirts are first quality, we do not carry any seconds or Irregulars. No Special or Customized orders We are not the manufacturer. We can't make a custom shirt for you. We only carry the items you can find on our website. We do not print or embroider on shirts.   Minimums  There are No Minimums. But if your order is less than $75 you will be charged an additioanl $10 handling fee. Samples may be purchased at the piece price and are not returnable. If you are purchasing samples we will credit back the $10 handling fee once you place your larger order over $75. Please contact customer service with both order numbers. This site is open to the public. You do not have to be a merchant to place an order. The internet has opened new doors, it is now possible for the public to buy at wholesale prices.   Telephone orders  You can place your order online or you may place an order by phone,  from 9 am to 5 pm Pacific time by dialing toll free 1-888-269-9477. or you can click here to print out a form to fax in your order: FAX: 1-858-653-3037   Payment Options     Most popular form of payment Visa, Master Card, American Express and Discover. You can also pay by check or money order. Purchase orders. We only accept School or Government (PO's) Purchase orders. Please fax your purchase orders to 1-858-653-3037 Purchase orders must be paid within 30 days of invoice date.  Purchase order alternative for other customer who are not Schools or Government. "Pro Forma Invoice" After you place an order to be paid by check, send a brief e-mail message to ShirtChamp.com asking for a pro forma invoice. We can either mail or fax it to you, and your accounting department can send a check for the order. Once the check is received we will ship your order that same day. Please send check to: ShirtChamp.com Attn: sales dept. 9225 Dowdy dr. # 107 San Diego CA 92126 Credit Cards Payment can be made with a Visa, Visa Check Card, MasterCard, MasterMoney Card, Discover, American Express. Our server is compatible with browsers such as Internet Explorer, Firefox, Netscape that can transmit information over the Internet in an encrypted form. If you use such a browser, you can use our secure server to enter your credit card number directly during the order process. If you don't feel comfortable about using your credit card on the internet, you can place your order by phone 1-888-269-9477 or fax. ShirtChamp.com Privacy Notice ShirtChamp.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy.  Does ShirtChamp.com Share the Information It Receives? Information about our customers is an important part of our business, and we are not in the business of selling it to others. We do not share or give out any customer information gathered while shopping at ShirtChamp.com Sales Tax  If we ship in the state of California, a completed and signed valid resale permit must be on file to avoid being charged sales tax. You can fax your CA resale licence to 858-653-3037 If we don't ship to California there is no sales tax but please refer to your own states policy in case you have to pay taxes to the state. Shipping     To calculate your shipping cost, please put your items in your cart and then add your zip code. Track your order status by sending us an e-mail. We usually send out an email with UPS tracking info 24 hours after you order is shipped. Orders placed from Monday to Friday before 1:00 pm local warehouse time will be shipped the same day. All orders placed after 1pm will ship the following business day. All orders placed on Saturday or Sunday will be processed and shipped on Monday. Regular UPS ground orders take between 3 to 6 business days till delivery to your door. (most orders are delivered within 2 to 3 business days) but sometimes it can take up to 6 business days till delivery of your order. Your order may arrive in separate shipments. The shipping and handling charge on your invoice is final. You will never pay any extra charges for separate shipments from multiple warehouses. We have 8 warehouses across the U.S and we will ship from the closest warehouse available for your location. Our warehouses are located strategically across the U.S. California, Texas, Illinois, Washington State, Florida, Georgia, Pennsylvania, Michigan. *Does choosing Second Day mean my order will arrive in 48 hours? Not always. Remember to add 1 business day if you place your order after 1p.m.. If you place an order and select Second Day Air shipping, the items will ship within 24 hours and arrive on the second following business day---three business days total. Please also keep in mind that there is no weekend delivery for Second Day or any other UPS delivery. Please call for prices and availability of Next day shipping options. (next day air is expensive and not always available) For Alaska and Hawaii sorry we only ship UPS, no post office. Your shipping fees will be quite more expensive than our customers on the mainland. We ship only to locations within the U.S. and cannot currently ship to APO/FPO addresses to Puerto Rico, Guam, or the Virgin islands. We sorry but we do not ship outside the U.S. ShirtChamp.com cannot be responsible for delayed orders after shipments leave our warehouse. No Customer Pickup We don't have a customer counter at any of our locations. Our warehouses are not open to the public. No customer pickup or showroom. Do we ship COD?  NO COD Returns and Exchanges            Available from M-F 9 to 5 PST Returns: Return of unwanted merchandise will be charged a 10% restocking fee and any applicable shipping charges. Exchanges: There is no restocking fee on Exchanges but you are responsible for all shipping charges. A return authorization number will be issued from our customer service department. No returns will be accepted without a return authorization number clearly marked on each box.  Absolutely no returns on printed, washed or decorated merchandise. Garments should be inspected prior to decorating. Please report packing error and manufacturer defects to ShirtChamp.com within 72 hours of receipt of order. No credit will be given until merchandise is received into our warehouse. Cancellations of orders already pulled are subject to a 10% restocking fee. Merchandise over 30 days old or discontinued merchandise may not be returned.  For returns or exchanges please e-mail ShirtChamp.com or call 1-888-269-9477  customer service E-mail Us / Track your order If you are wondering when your order will arrive, or would like to do any of the following please contact us through this link. Track your order status Change or cancel an open order Add an item to your order Combine open orders to save on shipping If you have a question about anything else, please fill out this email form General Disclaimer Availability of merchandise is subject to change or discontinuance without notice. All information provided by the manufacturers to Shirtchamp "ShirtChamp.com" is deemed reliable, but without any warranty by ShirtChamp.com. ShirtChamp.com has no responsibility for a manufacturer's inability to supply merchandise. While we have attempted to print the catalog and show color charts on our website with accurate colors, you recognize that the actual color of any merchandise may differ from that shown in the printed catalog and on our website. These terms and conditions apply to all purchases from ShirtChamp.com and are in addition to any terms and conditions included on Purchase Orders. ShirtChamp.com reserves the right to change any of the above policies and procedures at any time without prior notice. All rights of the parties in connection with the purchase of goods from ShirtChamp.com shall be governed exclusively by the laws of the State of California.